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Terms of Service

Last updated: September 7, 2026

Contents

  1. Acceptance of Terms
  2. Description of Service
  3. Accounts & Eligibility
  4. Terms for Chefs
  5. Terms for Foodies
  6. Fees & Payments
  7. Identity Verification
  8. User Conduct
  9. Content & Reviews
  10. Disclaimers
  11. Limitation of Liability
  12. Indemnification
  13. Suspension & Termination
  14. Disputes & Governing Law
  15. Changes to These Terms
  16. Contact Us

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Food For Foodies mobile app and related services (collectively, the "Service"), operated by Food For Foodies ("F4F", "we", "us", "our"). By creating an account or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Description of Service

F4F is a marketplace that connects independent home chefs ("Chefs") with people who want home-cooked and traditional food ("Foodies"). F4F facilitates discovery, ordering, scheduling, and payment between Chefs and Foodies for three kinds of services:

  • Feeling Hungry: one-off dishes and bundles prepared by a Chef, picked up by the Foodie.
  • Tiffin: recurring meal packs sold as a set number of pickups, drawn down over time.
  • Chef@Home: a Chef travels to a Foodie's home to cook in person, billed hourly or by the day.

F4F is a marketplace platform, not a food preparer, restaurant, or employer of any Chef. Chefs are independent, self-directed small businesses or individuals who use F4F to reach Foodies — they are not F4F employees, agents, or partners, and F4F does not control the preparation, ingredients, quality, or safety of any food listed on the platform.

3. Accounts & Eligibility

  • You must be at least 18 years old to create an account.
  • Each account is registered as either a Chef or a Foodie — a single account cannot act as both.
  • You're responsible for keeping your login credentials secure and for all activity under your account.
  • You must provide accurate account information and keep it up to date.

4. Terms for Chefs

  • Chefs are solely responsible for the food they prepare, including its safety, quality, ingredient accuracy (e.g. allergens, dietary labeling), and compliance with all applicable local health, food-safety, and business-licensing laws.
  • Chefs are responsible for accurately describing their dishes, bundles, and Chef@Home offerings, including pricing, availability, and dietary information.
  • Chefs set their own availability, pricing (within the app's supported structures), and Chef@Home commute radius.
  • Offering Chef@Home requires a verified identity (see Section 7).
  • F4F may disable or remove a Chef's listings or account for violations of these Terms, food-safety concerns, or repeated Foodie complaints.

5. Terms for Foodies

  • Foodies are responsible for reviewing dish descriptions (including dietary/allergen information) before ordering — F4F does not independently verify a Chef's ingredient claims.
  • Booking a Chef@Home visit requires a verified identity (see Section 7), and inviting a Chef into your home is at your own discretion and responsibility.
  • Payment is due at the time of order, processed through Stripe.

6. Fees & Payments

  • Chefs are charged a 12% commission on each completed order — there is no monthly subscription or listing fee.
  • Foodies are never charged an additional platform fee on top of the listed price of an order.
  • All payments are processed by Stripe. F4F does not store your payment card details — see our Privacy Policy.
  • Fees and commission rates may change from time to time; we'll provide reasonable notice of any change before it takes effect.

7. Identity Verification

F4F offers optional identity verification, powered by Stripe Identity, as a trust signal for both Chefs and Foodies — verified accounts receive a badge and, for Chefs, preferred placement in search results. Verification is required to offer or book a Chef@Home visit. Verification data (ID documents, selfies) is collected and processed directly by Stripe; F4F only receives and stores a verification status. See our Privacy Policy for details.

8. User Conduct

You agree not to:

  • Use the Service for any unlawful purpose, or in a way that violates any applicable food-safety, health, or business-licensing law.
  • Harass, threaten, or discriminate against another user.
  • Misrepresent your identity, a dish's ingredients, or the nature of a Chef@Home visit.
  • Attempt to circumvent F4F's payment system to avoid fees.
  • Interfere with or disrupt the Service, or attempt to access it through unauthorized means.

9. Content & Reviews

You retain ownership of the content you submit (photos, listings, bios, reviews), but grant F4F a worldwide, non-exclusive, royalty-free license to display, reproduce, and distribute it as part of operating the Service. Reviews must reflect a genuine experience with the reviewed Chef, Foodie, or order — fake or incentivized reviews are prohibited.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. F4F DOES NOT WARRANT THE QUALITY, SAFETY, LEGALITY, OR SUITABILITY OF ANY FOOD OR CHEF@HOME SERVICE LISTED BY A CHEF. F4F IS A MARKETPLACE FACILITATOR AND IS NOT A PARTY TO THE UNDERLYING TRANSACTION BETWEEN A CHEF AND A FOODIE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, F4F AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING FROM YOUR USE OF THE SERVICE OR ANY TRANSACTION BETWEEN A CHEF AND A FOODIE, INCLUDING (WITHOUT LIMITATION) A FOODBORNE ILLNESS, ALLERGIC REACTION, OR INCIDENT DURING A CHEF@HOME VISIT. F4F's TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNT OF FEES YOU PAID TO F4F IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

12. Indemnification

You agree to indemnify and hold F4F harmless from any claim, damage, or expense (including reasonable legal fees) arising from your use of the Service, your content, a transaction with another user, or your violation of these Terms.

13. Suspension & Termination

You may delete your account at any time from within the app. F4F may disable an account for a violation of these Terms; a disabled account can be re-enabled after review. A deleted account enters a 30-day grace period before permanent deletion — see our Privacy Policy.

14. Disputes & Governing Law

These Terms are governed by the laws of the jurisdiction in which Food For Foodies is organized, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will first be addressed through good-faith informal resolution; if unresolved, the parties agree to resolve the dispute through binding arbitration on an individual basis, except where prohibited by law. [Placeholder — finalize with counsel before publishing: specific jurisdiction, arbitration provider/rules, and any small-claims-court carve-out.]

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll notify you through the app or by other reasonable means before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

16. Contact Us

Questions about these Terms? Reach us at legal@food4foodies.com.

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